How much of the proceeds go to Save Tigers Now?
- We donate 10% of the net profits to SaveTigersNow.org
Do you donate to other charitable causes too?
- Occasionally, we will create special prints or items where we donate additional money to other causes.
When did Tigris Clothing Co Launch?
- We launched July 13, 2016
Where is your company located?
- Tigris Clothing Co. is located in Frederick,Maryland.
Do you have a customer service phone line I can call?
- At this time we do not have a phone line. We ask that all customer service inquires be submitted in writing to email@example.com so that we can better assist you.
What is your return policy?
- You can return or exchange any merchandise for up to 30 days after the delivery date.
- Returns made after 30 days of the delivery date will be refunded via an emailed store credit. We can only accept returns for store credit for up to 90 days after the delivery date.
- Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. We are also unable to accept items for return or exchange that have any strong lingering odors.
- Exchanges can only be made for items of equal or lesser value.
- Original Shipping charges are not refundable.
- Clearance and sale items may have restrictions on returns, please refer to the product descriptions for more information.
- Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
- Returns that show any type of signs of wear, damage, scents, or alterations will not be accepted and will be sent back to the customer.
When will my exchange ship/When will I receive my refund?
- Please allow 2 weeks from the time your return/exchange is delivered to us for it to be processed.
- Once your return or exchange is processed we will email you an updated tracking number or a confirmation of your refund.
Do your shirts shrink?
- All our our shirts are pre-shrunk, and should not shrink when washed correctly.
I received the incorrect item. What should I do?
- If you received the incorrect item please email us at firstname.lastname@example.org and we will provide you with a prepaid return shipping label.
- Once we receive the return, we will send you the correct item as soon as possible!
I received a damaged item. What should I do?
- If you received damaged or defective merchandise, please email a photograph of the damaged item to email@example.com along with your order number and we would be happy to begin the exchange process.
- Damaged or defective merchandise can only be exchanged for up to 30 days after the delivery date.
I love my new shirt! How should I wash it?
- Due to the dying process we recommend hand washing all shirts individually in cold water with a mild detergent for the first few washes.
- After that, please wash the shirt in cold water with like colors.
- DO NOT USE STAIN STICKS OF ANY KIND ON OUR PRODUCTS.
How long will it take to receive my order?
- We make every effort to process orders within 5 business days of when they are received.
- Once the package is shipped it can take 3-10 business days to be delivered.
Will I be notified when my order is shipped?
- Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.
Will I receive a tracking number?
- Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number.
What forms of payment do you accept?
- We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.
Will my card be charged when I order?
- All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.
When I place an item in my cart or wishlist, is it reserved for any period of time?
- Placing an available item in your shopping cart and/or wishlist does not reserve that item.
- Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.
Are the packages that you use branded, or do they have a logo on the exterior?
- Yes, our mailers are branded and it will be apparent that the package has come from Tigris Clothing Co.
- Please keep this in mind and observe tracking information when ordering gifts.